- Landline
- (570) 895-4490
- @Enterprise
- 730254460398648
- Website
- www.enterprise.com
- Reservations
- enterprise.com
Description
Book with Enterprise Rent-A-Car to access thousands of airport and Pocono Summit car rental locations near you. If you are traveling in PA or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!
Reviews
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Karen Davis wrote on 23.06.2018Nightmare Experience
What started out as a 2-day vacation turned into a 5-day nightmare. Our car broke down with a fuel line malfunction near the Poconos Summit Enterprise location, leaving my 2 kids and I stranded hundreds of miles from home with an undriveable vehicle. It took the auto mechanic to which we were towed 5 days to diagnose the problem, get parts delivered, and fix our car. During that time, we were desperate to get home, not knowing when or how long it would take to fix our car. My daughter is an ICU nurse who couldn't miss another day of work; my son had to get back to college and his job; and I had a business to run. Picture the scene: we had no clean clothes to wear; no food or water--nor means of transportation to a grocery store or restaurant or hotel; nowhere to sleep; not enough of my life-sustaining heart medication to last more than 3 days; and absolutely no way to get home, having exhausted every option. Renting a car was our last hope. When I called Enterprise, I was told by the manager that I needed a credit card to rent a car. I told her I only had a debit card (I have a credit card, but only brought my debit card with me), and I had cash (enough cash, by the way, to pay for the rental). I offered to show her my bank phone app, which had every speck of information from my credit card that she needed. I also had my Marine Corps military I.D., which had my photo and social security number on it...but the Enterprise manager was inflexible. She said she needed to see a utility bill. (Who packs a utility bill on vacation?!?) She said she needed proof of my address. (Apparently my driver's license and bank account app weren't sufficient proof of address.) I pleaded with her to consider our dire situation and the life-threatening nature of insufficient heart medicine to last another day. but she remained callous and inflexible. I've rarely been so afraid in my life. Thankfully, another customer at the car mechanic's overheard the phone conversation and saw me start to cry after 12 minutes of pleading with the Enterprise manager, and the customer gave us 4 bananas and some bottles of water to last for 2 more days. What have I learned from this experience with Enterprise? How NOT to operate a business. How discouraging to encounter a company whose policies take precedence over human life and basic logic. (Clarification: the woman identified herself as the manager. She was on duty on Wednesday, June 20th, at 3:53pm.)
Opening hours
Payment Options
American Express , Visa , Cash , Check , Discover , MasterCard
Categories
Car Rentals(570)895-4490 (570)-895-4490 +15708954490
Map 2671 Route 940
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